Return and Refund Policy

Effective Date: 01-04-2025

At Heera Sweets Nagpur, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, please review our return and refund policy below.

1. How to Request a Return or Refund
If you are not happy with your product, please contact us within 2 business days of receiving your order by emailing us at:

📧 RR@heerasweetsnagpur.com

Please include the following in your email:

Order number

Reason for return/refund

Photo(s) of the item, if applicable

We will assess your request and get back to you promptly.

2. Eligibility Criteria
To be eligible for a return:

The item must be unused, in its original condition, with original packaging (manufacturer’s box, labels, accessories, etc.)

Requests must be made within 2 business days of receiving the product

We may reject the return pickup if the items are not returned as per our policy

3. Return Shipping
Return shipping charges must be borne by the customer

The return must be shipped using a trackable shipping method

We are not responsible for returns lost in transit

4. Refund Process
If your return is approved:

We will initiate a refund within 15 business days

Refunds for prepaid orders (via Credit Card, Debit Card, Net Banking, UPI) will be processed directly to your original payment method or bank account

Refunds for Cash on Delivery (COD) orders will be made via bank transfer only (you will be required to share your bank details securely)

Note: Refunds are subject to verification and approval. If the complaint is found to be genuine, the refund process will be initiated accordingly.

5. Important Notes
Products purchased during sales, promotions, or using discount codes may not be eligible for return/refund unless found damaged or defective

We reserve the right to decline returns that do not meet our policy conditions

In cases of fraud or misuse, the refund policy may be voided

For any further clarification or support, feel free to contact us: 📞 +91-70306 00002
📧 Care@heerasweetsnagpur.com