Privacy Policy

Effective Date: 01-04-2025

1. Introduction

Heera Sweets Nagpur we operate the website https://heerasweetsnagpur.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

2. Information We Collect

We may collect the following personal information:

Contact Information: Name, email address, phone number, and mailing address.​

Transaction Details: Information related to your purchases and payment methods.​

Technical Data: IP address, browser type, operating system, and browsing behavior.​

User-Generated Content: Comments, reviews, and any content you submit on our website.

3. How We Use Your Information

We use your information to:

Process transactions and deliver products or services.​

Communicate with you regarding your orders or inquiries.​

Improve our website, products, and customer service.​

Send promotional materials, if you have opted in.​

Comply with legal obligations and prevent fraudulent activities.

4. Payment Processing

We use Razorpay, a third-party payment gateway, to process payments. Razorpay adheres to the Payment Card Industry Data Security Standard (PCI-DSS) to ensure the secure handling of payment information. We do not store your credit/debit card details on our servers.​

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

Service Providers: Trusted third parties who assist in operating our website and conducting our business.​

Legal Authorities: When required to comply with legal obligations or protect our rights.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.​

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: +91-70306 00002 or mail us at Care@heerasweetsnagpur.com

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

11. User Rights and Data Access

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us at:​

We will respond to your requests in accordance with applicable data protection laws.